How Does Delivery Work on NiWAB Marketplace?
NiWAB Marketplace focuses on agricultural trade across Nigeria. Orders are fulfilled through seller delivery, warehouse collection, or partner logistics — with escrow protection until delivery is confirmed.
Delivery options
- Seller delivery: The verified seller or cooperative arranges transport to your location or agreed drop-off point.
- Warehouse / hub pickup: Collect from a NiWAB partner hub (e.g. Lagos, Kano, Benue, Abuja) when listed on the order.
- Partner logistics: Bulk or B2B orders may use third-party agri logistics for tonne-scale loads.
Delivery timeframes
- Same city / nearby: often 1–3 business days after payment is secured in escrow.
- Inter-state bulk: typically 3–10 business days depending on crop, volume, and route.
- MOQ / tonne lots: schedule agreed with the seller before dispatch.
Costs
Logistics cost depends on product type, quantity (kg/tonne), distance, and whether you choose hub pickup or doorstep delivery. Fees are shown at checkout or confirmed in the trade chat before you pay into escrow.
Escrow & confirmation
- Payment stays in escrow until you confirm delivery (or the dispute window closes under NiWAB policy).
- Inspect quantity and quality on arrival. Report issues promptly via Help Center.
- International export shipments are handled as special B2B trades — contact support; they are not standard checkout shipping.
Track your order
After dispatch, check Your Orders for status updates. For hub collection, you will receive pickup instructions and reference details.
Need more help?
Call NiWAB support on +234 902 899 4989, visit the Help Center, or read Escrow FAQs and Returns & Refunds.
